Shipping policy

Shipping Policy

Effective Date: 28 June 2026

Thank you for shopping with Artiflora by Rose. We are committed to preparing and delivering your order as quickly and carefully as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing times may be longer during:

  • Public holidays

  • Peak seasons (including Valentine's Day, Mother's Day, and Christmas)

  • Promotional or sale periods

Business days are Monday to Friday and exclude Australian public holidays.

Shipping Locations

We currently ship Australia-wide.

At this time, we do not offer international shipping.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and the shipping option selected.

Any applicable shipping fees will be displayed before you complete your purchase.

Delivery Time

Delivery times vary depending on your location and the shipping carrier.

Estimated delivery times are provided as a guide only and are not guaranteed.

Once your order has been dispatched, delivery is managed by the shipping carrier.

Order Tracking

Where tracking is available, you will receive a shipping confirmation email with tracking details once your order has been dispatched.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If an incorrect address is provided:

  • delivery delays may occur;

  • additional shipping charges may apply if the parcel is returned to us and needs to be re-sent.

Lost or Delayed Parcels

While we carefully prepare every order, we are not responsible for delays caused by:

  • Australia Post;

  • courier companies;

  • severe weather;

  • natural disasters;

  • industrial action;

  • public holidays; or

  • other circumstances outside our reasonable control.

If your parcel appears to be lost, please contact us and we will do our best to assist you in working with the shipping carrier.

Damaged Parcels

If your parcel arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • your order number;

  • photographs of the damaged parcel;

  • photographs of the product; and

  • photographs of the shipping label where possible.

We will assess your request in accordance with our Return & Refund Policy and the Australian Consumer Law.

Delivery Issues

If your parcel is marked as delivered but you cannot locate it, we recommend that you:

  • check around your delivery location;

  • ask household members or neighbours;

  • contact the shipping carrier.

If you still cannot locate your parcel, please contact us and we will assist where possible.

Contact Us

If you have any questions about shipping, please contact us:

Artiflora by Rose

ABN: 20 886 148 415

Email: hello@artiflorabyrose.com.au

Canberra, Australian Capital Territory, Australia